The Opposite of Growing “Pains” at AmFamPOB

tom birthdayIt’s been an exciting start to the new year.  The agency has almost doubled as we welcome TWO licensed agents to the team.  January 4th, licensed agent Tom Coverdale joined The Patrick D. O’Brien Agency, bringing years of experience and wonderful energy to the office.




This February, Cindy Herr-Pino, already an amazing asset to the agency as our director of business development, passed her home, auto, life and health licensing exams.  Now, as a licensed agent, Cindy is able to not only promote the agency and it’s products, but she will be consulting and advising customers to find the best products to fit their needs.


Here’s some pictures of Pat and Kelly assembling Tom’s desk.  Future AmFamPOB employee?

Kelly kelly desk Kelly desk2

Another desk has been added for Cindy.  This time, Tom was recruited to help with the heavy labor.  (Kelly was on a break).

desk pat and tom tom vacuum

Great job, guys – the desk looks great!!


Cindy and Tom are excited to work with you.  Contact us to set up an appointment.

– S.O.
The Patrick D. O’Brien Agency


Can an Insurance Agency Office be “Pretty”?

Pat doesn’t spend a lot of time decorating or thinking about colors and texture.  He’s focused on meeting with customers and tending to the details of their insurance coverage and needs.

However, Pat, Shannon and Edna spend a lot of time at the agency – it’s like home away from home.  Customers and colleagues visit often and we want them to feel comfortable and welcomed when they are in our office.

So after scoring deals from our favorite consignment & bargain stores; accepting a family member’s cast off, and using a little elbow grease, here’s what you’ll see when you visit our office.

We hope you like it!

The Patrick O’Brien Agency – Fishers, IN

Below:  Purple chairs (Shannon’s favorite color), table and flowers from our favorite consignment store, Consigned by Design.  Canvas wall art from Home-goods; Pillows, lamp and vase from Target.

Office beauty

Below:  A hand me down buffet table paired with decor found at Home-goods (in one whirlwind trip) becomes a space to store industry periodicals and a peg board displaying upcoming events, customer thank you notes, and inspirational messages.

finished table

(Here’s what the table looked like during sanding and after paint).

sanded table


painted table

Back in Business

It feels great to be back in agency again!  As of August 1st I returned to small business ownership in the form of my agency, The Patrick D. O’Brien Agency with American Family.  When I first entered the business 9 years ago, it was a huge change and a bit scary.  Prior to opening my first agency in 2004, I was a sales representative for a handful of companies over the course of 9 years.  It was a great experience, I learned a lot and I really enjoyed working with and interacting with people. 

My 1st Agency Location - 2004

      My 1st Agency Location – 2004

Although I enjoyed what I was doing, I wanted to own my own business.  Opening an Agency with American Family Insurance was a perfect fit.  After three years as an Agent, I accepted the amazing opportunity to become an Agency Sales Manager in 2007.  For 6 years I was a corporate business partner to a team of central Indiana American Family Agents and Staff.  My role was to help them grow their Agency and be a liaison between them (small business owner) and American Family (home office).

When I first opened my Agency in 2004, I was a two-year newlywed and not yet a Father.  Now, after 11 years of marriage and becoming a Father to two awesome kids, Kelly age 5 & Jack age 7, I’m thrilled to be back in Agency.  I’ve always been active in my community and connected with people.  Now, as an Agency Owner again, I feel I am in a position to make a difference in people’s lives by providing the right insurance advice to protect their dreams.

Our Agency office is located at 10412 Allisonville Rd, Ste 212, Fishers, IN 46038
and we can be reached at 317-577-7872.

Current POB Agency Office

                  Current POB Agency Office

If you have any questions, comments and/or would like to reach me, please leave your information in the comments of this post or contact us here.

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